July 14, 2021 admin

COLLECTIONS & BILLING ASSISTANT – £9.60PH

M8 Staffing are looking for an enthusiastic Collections & Billing Assistant to join our clients fast-paced Finance Department. This a great opportunity for someone to progress their career in finance and credit control. The individual would be required to work daily with a number of applications, not limited to excel spreadsheets, rental and financial software. Customer service excellence is key. In addition you will support the functions of the Finance Department.

Responsibilities include but not necessarily limited to:

· Process customer invoices & statements

· Contact customers daily via telephone & email

· Credit control

· Payment processing

· Maintaining excellent customer service

· Identify, investigate and resolve queries

· Process and progress accounts through internal and external debt collection processes

· Supply Management with reports on the status of customer accounts

· Reconciliation of monies

· Filing of accounts documents

· Assist in preparation of company audits by helping to prepare information

· Process documents in order to set up new accounts

Organisational structure:

⦁ The role will report directly into the Specialist Finance Accounting Manager – Northern Europe. All accounts department staff including administration will be direct reports to the Specialist Finance Accounting Manager – Northern Europe.

Key accountabilities:

⦁ Assist in meeting financial and performance targets
⦁ Monitor credit control efficiently
⦁ Provide an excellent customer service experience
⦁ Maintain a close working relationship with individuals throughout the organisation
⦁ Assist all accounts department staff in their day to day duties
⦁ Assist in maintaining a clear understanding of the areas of best practice and consistently meet this level

Authority / influence over resources:
⦁ Responsible for maintaining and controlling customer payments

Authority for change:

⦁ Able to propose changes to the Specialist Finance Accounting Manager – Northern Europe

Internal / external interaction:
⦁ Be in direct contact with the Specialist Finance Accounting Manager – Northern Europe
⦁ Will be making contact with rental customers on a daily basis
⦁ Will be in direct contact with all members of accounts department and all staff in rental and service departments
⦁ Ability to interact with team members, customers and public

Work experience / background:
Desirable
⦁ Customer service

⦁ Telephone experience

⦁ Receivables/credit control
⦁ Office administration
⦁ A team player
⦁ Accounts administration

Technical / business skills & knowledge:

Desirable
⦁ Experience with receivables/credit control

⦁ Financial awareness
⦁ Assist and maintain a process or function effectively and efficiently
⦁ Competent written and verbal communication skills.
⦁ Ability to work alongside and others to ensure performance levels
⦁ Be able to work as part of a team with motivation and continuously improving performance
⦁ Proficient Computer skills, Strong Microsoft Excel skills.

Operations Competencies
⦁ Have the ability to effectively monitor credit control
⦁ Be able to have the foresight and ability to forward plan and learn from peers

Other requirements:
Desirable
⦁ Effectively communicate with individuals within the organisation and with customers
⦁ Demonstrate professional behaviour and treat colleagues, customers and business partners respectfully, while representing the Company in a positive way
⦁ Maintain a high level of commitment.

⦁ Complete regular training to company and/or industry standards

THINK STAFFING - THINK M8

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